Returns

How to Return

To return an item, please register your return through this link within 14 days of receiving your order. After registering, you have an additional 14 days to send the item back.

Return Conditions

• Returns must be registered within 14 days from the delivery date.
• After registration, you have an additional 14 days to return the item.
• Items must be returned unworn, undamaged and in their original condition, including all labels, tags and original packaging.
• Customized items cannot be returned or refunded.
• Return shipping costs and shipping risks are the responsibility of the customer.
• A track and trace code is required as proof of return shipment. Without this, we cannot start an investigation into missing returns and no refund will be processed.
• Used, worn or damaged items will not be accepted and will be returned to the customer at their own expense.
• Items must be returned in their original product packaging, including the individual protective bag in which each item was delivered.
• If the original product packaging is missing and the item requires additional handling to make it ready for resale, such as steaming or ironing, repackaging and relabelling, a reasonable deduction of up to 10% may be applied to the refund. The exact deduction will depend on the condition of the returned item and the additional processing required.

Items purchased in our pop-up store or physical store are not eligible for return or refund. This return policy only applies to online orders placed through our website.

Processing & Refunds

Return processing may take up to 14 working days from the date we receive your return. Once processed, your refund will be issued as follows:

• iDEAL / Bancontact: The amount will be refunded to your account within five working days.
• PayPal: The amount will be refunded to your PayPal account within three working days.
• AfterPay: You will receive an updated invoice by email.
• Gift Card: The amount will be refunded to your gift card.

When registering your return, you can choose between Store Credit, available in the Netherlands only, or a refund to your original payment method.

If you select Store Credit, you will receive a coupon by email once your return has been processed. The coupon can be applied at checkout and will be valid for 12 months.

If you select a refund, the amount will be returned to your original payment method once your return has been approved.

Wrong or Defective Item?

If you have received the wrong item or a defective product, you can report this when registering your return. Please upload clear photos of the issue and provide a short description.

Once we have received your request, our team will contact you as soon as possible to offer a suitable solution.

Important Notice

Returned items remain your responsibility until they reach our warehouse. Please ensure that they are properly packed to prevent damage during transit. Always request proof of shipment from the service point.

Exchanges

Unfortunately, exchanges are not possible. If you would like a different size or colour, please place a new order.

Questions?

If you have any questions about returns or need further assistance, please contact us at contact@intiamar.com. Our team will be happy to help you.