Delivery
Once you have placed your order, we will process it within 1-2 business days. Handmade items will be shipped within 10 business days. Orders are handed over to PostNL or UPS on Mondays, Wednesdays, and Saturdays. Please note that it may take up to 1-2 days before your package is officially in transit.
As soon as your order leaves our warehouse, you will receive a Track & Trace code via email, allowing you to follow your shipment.
Estimated Delivery Times
The Netherlands
- Processing: 1-2 days
- Delivery: 1-3 days
- Total: 1-5 days
Europe
- Processing: 1-2 days
- Delivery: 2-5 days
- Total: 3-7 days
Rest of the World
- Processing: 1-2 days
- Delivery: 3-7 days
- Total: 4-9 days
Costumized items
If you are ordering a customized item, please make sure to indicate this clearly on the product page. If customization details are not provided at the time of ordering and are shared later (e.g. via email), please allow up to 10 business days for shipping from the moment the details are received.
Customized items will be shipped within 10 business days.
Delivery & Collection
If you are not home when UPS or PostNL attempts to deliver your parcel, they will leave a note with further instructions. The package may be delivered to a nearby pickup point.
If your package is returned to us because it was not collected in time, we can re-send it upon request. However, the shipping costs will need to be paid again. Please ensure you collect your order promptly to avoid additional charges.
Issues with Your Order?
If you have not received your package within the expected timeframe, or if you received the wrong product or a defective item, please contact us at contact@intiamar.com. We are happy to assist you.